Privacy Policy
This Privacy Policy describes how Conversion Pioneers Inc. ("we", "us", or "our") collects, uses, and shares information about you when you use our website at conversionpioneers.com and any related services (collectively, the "Services").
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address, and any message content when you contact us via email or contact forms.
- Communications — records of any correspondence you send us.
We also collect information automatically when you use our Services:
- Log data — IP address, browser type, pages visited, time spent, and referring URLs.
- Device information — hardware model, operating system, and browser version.
- Cookies and similar technologies — see our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide services you've requested
- Send you information about our services, including book launches and speaking engagements, where you've opted in
- Improve and personalise your experience on our website
- Analyse usage patterns to improve our Services
- Comply with legal obligations
3. Legal Basis for Processing (EEA/UK)
If you are located in the European Economic Area or the United Kingdom, our legal basis for processing your personal information depends on the context:
- Contract — processing necessary to provide services you've requested
- Legitimate interests — operating and improving our business, where not overridden by your rights
- Consent — where you have explicitly opted in to marketing communications
- Legal obligation — where required by applicable law
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers — third-party vendors who assist in delivering our Services (email providers, analytics tools, hosting providers)
- Google LLC — we use Google services including Google Analytics and Google Workspace. Your data may be processed by Google in accordance with their privacy policies
- Legal authorities — where required by law, court order, or to protect our rights
5. Google Services
We use Google OAuth to access certain Google services. If you authorise our application to access your Google account data, we will only access the specific data you authorise, and we will use it solely for the purpose described at the time of authorisation. We do not store Google user data beyond what is necessary to provide the requested service.
6. Data Retention
We retain personal information for as long as necessary to provide our Services and for legitimate business purposes, including legal, tax, and regulatory requirements. Contact information is retained for as long as we maintain a relationship with you, plus a reasonable period thereafter.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict our processing of your data
- Data portability (receive a copy in a machine-readable format)
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at steve@conversionpioneers.com.
8. Cookies
We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.
11. International Data Transfers
We are based in Canada and may transfer your information to countries outside your country of residence. Where we transfer data internationally, we implement appropriate safeguards in accordance with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: steve@conversionpioneers.com
- Address: Conversion Pioneers Inc., Vancouver, BC, Canada